We Asked. You Answered. We're Listening.

Thank you to every member who took the time to complete the ACPSEM Member Satisfaction Survey.

We know surveys ask for something precious: your time, your honesty, and, in many cases, your patience. We do not take that lightly. Your responses have given us a clearer picture of what members value most, where ACPSEM is meeting expectations, and where we need to do better.

The results show a membership that is deeply committed to the profession and to the College. Among responses received to date, 77% of respondents rated their likelihood to renew at nine or ten, showing strong ongoing commitment to ACPSEM membership. Overall membership satisfaction is also positive, with 58.7% of respondents saying they are satisfied or very satisfied.

Members told us they continue to value many of ACPSEM’s core activities. Conferences and events were selected by 61.4% of respondents as one of the benefits they value most, followed closely by professional recognition and credibility at 60%, CPD and education at 58.6%, advocacy for the profession at 41.4%, and webinars at 40%. These results reinforce the importance of ACPSEM’s role in supporting professional identity, lifelong learning, recognition, and connection.

We were also pleased to see that communications are viewed as a strength. A total of 92% of respondents agreed or strongly agreed that ACPSEM communications are professional, 79.4% agreed or strongly agreed that they are clear, and 71.4% agreed or strongly agreed that they are timely. Event emails, renewal reminders, newsletters, and CPD updates were identified as particularly useful.

But the survey also told us, very clearly, that there is more work to do.

Members want greater visibility of ACPSEM’s advocacy work, consultation activity, and outcomes. Advocacy matters strongly to members, with 73.8% agreeing or strongly agreeing that ACPSEM’s advocacy work is important to them. You want to know not only that work is happening, but what difference it is making. You also want clearer communication from leadership, more transparency around priorities and decisions, and better recognition of the work undertaken by volunteers, Branches, SIGs, Specialty Groups, Working Groups, committees, and panels.

You also told us that the digital experience needs improvement. The member portal recorded a recommendation score of -45.3, and ALEX, CPD tracking, searchability, website navigation, and access to resources were recurring points of frustration. These concerns were not isolated. For example, 62.7% of respondents who answered the ALEX frustration question rated using ALEX as moderately, very, or extremely frustrating.

Members were also clear about what would help. Searchable webinar recordings were rated extremely or very valuable by 74.3% of respondents, while 60% rated practical templates, toolkits, and guidance as extremely or very valuable. There was also strong interest in industry-partnered education sessions, advocacy and regulation briefings, peer-to-peer resource sharing, and better CPD tools.

We also heard that some members do not always see themselves reflected equally in ACPSEM’s work. This includes members from RPS, DIMP, Biomedical Engineering, New Zealand, regional areas, and members outside the ROMP pathway. This feedback matters. ACPSEM must continue to support training and certification, while ensuring members across all professional areas, career stages, and locations can see clear relevance and value in their membership.

Importantly, this feedback is already informing current work. ACPSEM has been reviewing the member journey, strengthening communications, developing clearer member value messaging, improving website content, and progressing broader digital transformation planning. We are also looking closely at how we communicate advocacy, how we support Branch and group activity, and how we make it easier for members to find information, access resources, and get involved.

The survey confirms that ACPSEM has strong foundations: professional credibility, loyal members, valued education, and a committed community. It also reminds us that loyalty should never be taken for granted.

We asked. You answered. Now our responsibility is to keep listening, keep improving, and keep showing members that their feedback leads to meaningful action